Shipping & Delivery

 

Overview

Our products are designed by our team in New York, and manufactured to the highest quality standards at our partner production facility in south-east Asia. Everyday we deliver products internationally, with the goal of providing the highest levels of responsiveness to you at all times. 

Delivery Times

We offer two delivery methods Standard Shipping and Express Shipping

All of our products are made-to-order. This means once your order is placed, our production team will begin to print, stitch, assemble your products just for you. 

Standard Shipping (US, CA, AU, NZ)

  • Phase 1 (Production) - 3-7 Business Days
  • Phase 2 (Shipping) - 20-30 Business Days
  • All tracking codes for shipments will be sent out once the order has reached Phase 2.

Express Shipping (US, CA, AU, & NZ)

  • Phase 1 (Production) - 3-7 Business Days
  • Phase 2 (Shipping) - 4-7 Business Days
  • All tracking codes for shipments will be sent out once the order has reached Phase 2.

Note: Because our products are all made-to-order they may arrive in separate packages upon delivery. This is completely normal and part of our standard process.

    Order Tracking

    Sloth Outfitters promises that order tracking will be provided for all customers at no extra charge. Once your item has been shipped, you will receive a tracking number that will allow you to follow your shipment progress.

    Tracking numbers may take up to 5 days to display data for U.S. orders and up to 10 days to display data for International orders.

    Since items are manufactured individually, orders containing more than one item may arrive in separate packages on different dates. This is to ensure that products are shipped as fast as possible. We appreciate your patience and understanding while your items are on their way.

    Customs, Duties, or Taxes

    It is the responsibility of the buyer to be aware of and pay for any additional costs imposed by their own governments related to customs, duties, or taxes. Sloth Outfitters is not responsible for these charges.